Home  /  Help center

Help center

Short answers to the questions we hear every day. Still stuck? Ask us directly.

Buying

No. The seller pays the commission, which is shared with your agent. Viewings, negotiation and paperwork support cost buyers nothing.

An agent has visited the property, confirmed ownership, measured the floor area and taken the photos. If anything material changes, the badge is removed until we re-check.

Yes — live video tours run evenings and weekends, and recordings are available for shortlisted homes. Relocating buyers routinely offer after a video tour plus inspection.

Selling

One success fee agreed upfront — nothing due unless your home sells. Photography, floor plans, listings and hosted viewings are all included.

From comparable sales within half a mile, adjusted for condition, floor and season. You see the same evidence we use, and you make the final call.

Renting

Usually first month's rent plus one month's deposit held in escrow. Broker fees, where they apply, are agreed in writing before the viewing.

For managed homes you call one Marrow Lane repair line — 48-hour response for everyday issues, same-day for emergencies like leaks or heating failures.

Often yes. Many owners accept pets by agreement, and missing local history can usually be covered by a guarantor or additional deposit. Ask on the listing before you tour.

Still stuck?

A real agent replies within one business day.

Contact us